Privacy Policy
Effective Date: July 31, 2026
Kootenia Homes Privacy Policy
Kootenia Homes (“Kootenia Homes,” “Company,” “we,” “our,” or “us”) values the trust our homeowners, prospective clients, trade partners, and website visitors place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website, client portal, communications, and throughout the homebuilding process.
By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Mailing address
- Property address
- Email address
- Telephone number
- Preferred method of contact
- Community or lot of interest
Project Information
- Home design preferences
- Floor plan selections
- Interior and exterior selections
- Change order requests
- Construction schedules
- Warranty requests
- Service history
- Inspection documentation
- Survey information
- Engineering documentation
- Municipal approvals and permits
Financial Information
We may collect information necessary to:
- Prepare proposals
- Execute contracts
- Process deposits
- Issue invoices
- Receive payments
- Coordinate lender draws
- Administer warranties
Payment information may be processed through trusted third-party financial providers. Kootenia Homes does not store complete credit card information on its own servers.
Website Information
Our website may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral websites
- Cookies and similar technologies
How We Use Information
We use information to:
- Respond to inquiries
- Schedule consultations
- Design and construct homes
- Prepare contracts and change orders
- Coordinate with architects, engineers, municipalities, lenders, title companies, suppliers and subcontractors
- Process payments
- Maintain warranty records
- Provide customer service
- Improve our website
- Prevent fraud
- Comply with legal obligations
Buildertrend Client Portal
Kootenia Homes utilizes Buildertrend as its primary project management and client communication platform.
Buildertrend allows homeowners to:
- Review schedules
- View daily logs
- Review selections
- Approve change orders
- View invoices
- Submit warranty requests
- Exchange project communications
- Access project photographs and documents
Information stored within Buildertrend remains subject to Buildertrend’s security and privacy practices in addition to this Privacy Policy.
Accounting & Payment Processing
Kootenia Homes utilizes Intuit QuickBooks for accounting, invoicing, payment processing, budgeting, and financial recordkeeping.
Payments may be processed through secure third-party payment processors. Financial information is maintained only as long as necessary for legitimate business, tax, accounting, warranty, and legal purposes.
Construction Documentation
Throughout your project we maintain records including:
- Plans
- Specifications
- Engineering documents
- Surveys
- Permits
- Inspection reports
- Daily logs
- Change orders
- Product selections
- Manufacturer information
- Warranty documentation
- Project correspondence
- Construction photographs
- Videos
These records help us document construction, provide future warranty service, maintain quality standards, and comply with applicable laws.
Photography & Video
Construction may be photographed or recorded before, during, and after completion for:
- Project documentation
- Quality control
- Warranty records
- Employee training
- Historical documentation
- Marketing
- Portfolio use
- Industry award submissions
- Website and social media
Whenever practical, we focus on the craftsmanship of the home rather than personal belongings. We will not intentionally disclose homeowners’ personal information in marketing materials without consent except where required by law.
Warranty Information
Warranty requests, inspection reports, repair documentation, manufacturer registrations, and service history become part of the permanent file for your home.
These records assist in administering warranties and coordinating future service.
Sharing Information
We do not sell personal information.
Information may be shared only when necessary with:
- Architects
- Engineers
- Surveyors
- Municipalities
- Utility companies
- Building inspectors
- Lenders
- Title companies
- Insurance providers
- Trade contractors
- Manufacturers
- Material suppliers
- Professional advisors
- Technology service providers
Cookies & Analytics
Our website may utilize cookies and analytics services to:
- Improve website functionality
- Understand visitor behavior
- Enhance user experience
- Measure marketing effectiveness
Visitors may disable cookies through browser settings.
Data Security
We employ commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
Although no electronic system is completely secure, we continually strive to protect the information entrusted to us.
Data Retention
Information is retained only as long as reasonably necessary to:
- Complete construction
- Administer warranties
- Maintain service records
- Meet accounting requirements
- Satisfy legal obligations
- Resolve disputes
Your Rights
Subject to applicable law, you may request to:
- Access your information
- Correct inaccurate information
- Request deletion where legally permitted
- Opt out of marketing communications
Certain information may be retained where required by contract or law.
Children’s Privacy
Our website is not intended for children under thirteen years of age.
Changes
This Privacy Policy may be updated periodically. The revised version becomes effective immediately upon posting.
Contact Information
Kootenia Homes
[Business Address]
Phone: [Phone Number]
Email: [Email Address]
Website: [Website]