At Kootenia Homes, our commitment to quality doesn’t end when the last nail is driven or the keys are handed over. We stand behind every home we build with a comprehensive warranty program designed to protect your investment and give you peace of mind long after you move in.
Your home is one of the most meaningful investments you’ll ever make. Our warranty and customer care program ensures that your new home continues to meet the highest standards of craftsmanship and performance.
This warranty includes three key components to ensure your home remains in excellent condition:
Our team is here to help you understand exactly what is covered and how your warranty works.
One-year warranty covers Craftsmanship. This includes materials, workmanship, and craftsmanship defects. These items are covered and be in compliance with building standards and minimum performance standards as outlined by the Builders Association of the Twin Cities (BATC).
Example: Drywall cracks and screw “nail” pops. This is the most common item that needs addressing at the one year and is expected. Due to season changes in our climate your home will go through different humidity changes in its first year and these will occur.
Two-year warranty covers Mechanical(s). This includes equipment in the mechanical room: furnace (HVAC), air conditioner (HVAC), and electrical plumbing systems. Each one of these systems should be performing at manufacture specifications and minimum performance standards as outlined by the Housing First Minnesota.
Ten-year warranty covers structural. This is defined as MAJOR CONSTRUCTION DEFECTS means damage to the “load-bearing” function of the home which the home becomes unsafe, unsanitary, or otherwise unlivable.
Load-bearing components may include but are not exclusive to: footings and foundations, beams, girders, lintels, load bearing walls and partitions, floor systems, and roof trusses.
Damage to nonload-bearing portions of the home may be covered by the one-year craftsmanship warranty but do not constitute a major structural defect.
Submitting a warranty request is easy and efficient through our online client portal powered by Buildertrend.
How to submit a warranty request:
Log in to your Buildertrend client portal
Select “Warranty Requests” from the menu
Upload photos and details of the issue
Click “Submit”
Once your request is submitted:
✔ The Warranty Department will review your submission
✔ Our team will contact you with next steps
✔ We will schedule any necessary repairs or inspections
✔ Progress updates will be posted in the portal
This system helps keep all communication centralized and transparent, so you always know what to expect.
A: The duration of a repair visit depends on the type and complexity of the issue. Minor repairs, like adjusting doors or fixing trim, can often be completed in a few hours, while larger items, such as cabinetry or mechanical systems, may take a full day or more. Your Warranty Coordinator will provide an estimated timeline when scheduling the visit.
A: Photos are helpful but not required. If you don’t have them, simply describe the issue in as much detail as possible when submitting your warranty request through Buildertrend. Our team may contact you to ask questions or schedule an inspection to assess the situation firsthand.
A: Our Warranty Department coordinates all service appointments. After reviewing your request, we will contact you to confirm a date and time that works best. For larger or specialized repairs, we may schedule a qualified subcontractor, but we handle all communication so you don’t have to.
Building a custom home is an investment in your family’s future and lifestyle. We take that responsibility seriously.
The warranty is not just a legal obligation—it’s a reflection of our confidence in the homes we build and our commitment to your long‑term satisfaction.
When you choose Kootenia Homes, you gain:
A builder who stands behind their work A clear, organized system for addressing concerns Professional support from people who know your home Peace of mind knowing your investment is protected
To ensure a smooth and efficient process for addressing any issues with your home, all warranty claims can be submitted through BuilderTrend, our user-friendly online platform. We are committed to providing fast responses to all requests, ensuring your concerns are addressed promptly and effectively. Our team is here to support you and maintain the high standards you expect from your Kootenia Home.
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